Terms of use

Last updated 3 November 2026

These terms apply to organisations and people using DutyHouse (dutyhouse.com), operated by [business name, ABN]. By setting up an organisation or signing in, you agree to them.

Your organisation's data

Your organisation owns the information it puts into DutyHouse and is responsible for having permission to hold it, including telling its members how it is used. You can export your data, and ask us to delete your organisation, at any time.

Plans and payment

New organisations start with a free trial. Afterwards they move to the free plan unless they choose a paid plan. Paid plans are billed as agreed with you; nothing is deleted if a plan changes, though some features switch off.

Acceptable use

• Use DutyHouse only for running your organisation's volunteers and duties.
• Don't use it to send messages people haven't agreed to receive.
• Don't try to access another organisation's information or interfere with the service.

Support access

To help with a problem, DutyHouse support may view (but not change) your organisation's information. This access is logged on our side.

Availability and liability

We work to keep DutyHouse available and your data safe, and keep encrypted backups, but the service is provided as is. Refund calculations follow the rules your organisation sets, and your organisation approves every refund batch before any money moves. To the extent the law allows, our liability is limited to the fees you paid in the previous 12 months. Nothing in these terms limits your rights under the Australian Consumer Law.

Changes

We may update these terms and will tell organisation administrators about material changes by email. Questions: [email protected].